Terms & Conditions
Terms & Conditions
Last Updated: 26 August 2026
DNINE GOURMET PVT. LTD.
Kaduthakutty Building,
Edappally P.O.,
Cochin – 682 024,
Ernakulam, Kerala, India
Email: info@dnineindia.com
Phone: +91 97456 35155
Website: https://dnineindia.com/
1. INTRODUCTION
Welcome to DNine.
These Terms & Conditions (“Terms”, “Terms & Conditions”) govern your access to and use of the DNine website and your purchase of products through the website.
The website is operated by DNine Gourmet Pvt. Ltd. (“DNine”, “we”, “us”, or “our”).
By accessing the website, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use the website or place an order.
2. ELIGIBILITY
You may use the website and purchase products only if you are legally capable of entering into a binding contract under applicable law.
By using the website, you represent that the information you provide is accurate and that you have the legal capacity to enter into these Terms.
3. ABOUT DNINE
DNine is an online retailer of gourmet food products, including nuts, dried fruits, flavoured nuts, gift hampers, and related food products.
The products, descriptions, images, prices, availability, and other information displayed on the website may be updated from time to time.
4. WEBSITE ACCOUNT
Certain features of the website may require you to create an account.
You may create or access your account using available login methods, including Google Login.
You are responsible for:
– Providing accurate and complete information
– Maintaining the confidentiality of your account credentials
– Keeping your account information updated
– All activities carried out through your account
You must notify DNine promptly if you believe that your account has been accessed without your authorisation.
DNine reserves the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.
5. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, flavours, sizes, quantities, and other product information displayed on the website are accurate.
However:
– Product colours may appear slightly different depending on your device or screen.
– Packaging may occasionally differ from photographs due to manufacturer or packaging updates.
– Product images are for representation purposes unless specifically stated otherwise.
– Minor variations in appearance, packaging, or presentation do not necessarily constitute a product defect.
Customers should carefully review the product information provided on the relevant product page before placing an order.
6. FOOD PRODUCTS AND ALLERGEN INFORMATION
DNine sells food products that may contain or come into contact with common allergens, including nuts and other ingredients.
Customers are responsible for reviewing the product information, ingredient information, allergen information, and applicable warnings provided on the website or product packaging before consuming a product.
If you have a food allergy, intolerance, dietary restriction, or other health-related concern, please review the product label and consult an appropriate professional before consumption.
DNine should not be held responsible for allergic reactions resulting from a customer’s failure to review applicable ingredient or allergen information.
7. PRICES
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices may change from time to time without prior notice.
Any applicable taxes, delivery charges, or other charges will be displayed during the applicable stage of the ordering process, where required.
DNine reserves the right to correct pricing errors, including where a product has been displayed at an incorrect price due to a technical or human error.
If an order has been placed at an incorrect price, DNine may contact you before processing the order and provide the option to confirm the order at the correct price or cancel the order.
8. PRODUCT AVAILABILITY
Products displayed on the website are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment confirmation.
DNine reserves the right to limit quantities or discontinue products at any time.
If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, refund, or cancellation, as applicable.
9. ORDERS
Placing an order on the website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging receipt of your order.
An order confirmation does not necessarily mean that DNine has accepted the order.
DNine reserves the right to accept, reject, cancel, or limit an order for reasons including:
– Product unavailability
– Incorrect pricing
– Payment issues
– Incorrect or incomplete customer information
– Delivery limitations
– Suspected fraud or unauthorised activity
– Violation of these Terms
– Technical errors
– Other legitimate business or operational reasons
If DNine cancels an order after payment has been successfully received, any applicable refund will be processed through the appropriate payment method or payment provider.
10. PAYMENT
Payments for orders may be processed through third-party payment providers, including Razorpay.
By making a payment, you agree to provide valid and accurate payment and billing information.
DNine does not intentionally store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or similar sensitive payment credentials on its own servers.
Payment transactions may be subject to the terms, conditions, and privacy policies of the relevant payment service provider.
11. SHIPPING AND DELIVERY
DNine currently uses Shiprocket and its associated logistics/courier partners for order fulfilment and delivery.
Delivery timelines displayed on the website are estimates unless expressly stated otherwise.
Delivery times may be affected by factors including:
– Courier delays
– Weather conditions
– Public holidays
– Natural events
– Incorrect or incomplete delivery information
– Customer unavailability
– Remote delivery locations
– Operational disruptions
– Events outside DNine’s reasonable control
Customers are responsible for providing an accurate and complete delivery address and contact information.
If an order cannot be delivered because of incorrect information supplied by the customer or repeated unsuccessful delivery attempts, additional charges or other delivery arrangements may apply where permitted.
12. DELIVERY INSPECTION
Customers are encouraged to inspect the package at the time of delivery and report any visible damage or issue as soon as reasonably possible.
If a package appears significantly damaged, customers should document the condition of the package and contact DNine promptly.
Any claims relating to damaged, missing, incorrect, or defective products will be handled in accordance with DNine’s applicable Returns/Refund Policy.
13. RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, replacements, and cancellations are governed by DNine’s applicable Returns/Refund Policy.
Customers should review the Returns/Refund Policy before placing an order.
Certain food products may be subject to restrictions on returns or exchanges due to their nature, hygiene requirements, food-safety considerations, or applicable law.
Where a product is eligible for a return, refund, or replacement, the applicable conditions and time limits will be specified in the Returns/Refund Policy.
14. CUSTOMER RESPONSIBILITIES
When using the website, you agree not to:
– Provide false, inaccurate, or misleading information
– Use the website for unlawful purposes
– Attempt to gain unauthorised access to the website or another user’s account
– Interfere with the operation or security of the website
– Introduce malicious software, viruses, or harmful code
– Use automated systems to scrape or extract website content without permission
– Place fraudulent or unauthorised orders
– Misuse promotional offers or discount codes
– Impersonate another person or entity
– Violate any applicable law or regulation
– Use website content for commercial purposes without our permission
15. PROMOTIONAL OFFERS AND DISCOUNTS
DNine may offer discounts, promotional codes, campaigns, bundles, or other promotional offers from time to time.
Unless otherwise stated:
– Promotions may be subject to specific terms.
– Promotional codes may have expiry dates.
– Certain products may be excluded.
– Multiple promotional codes may not be combined.
– Promotional offers may be withdrawn or modified at any time.
– Promotional benefits may not be exchanged for cash.
DNine reserves the right to cancel or refuse promotional benefits where there is suspected misuse, fraud, or violation of the applicable promotional terms.
16. INTELLECTUAL PROPERTY
All content available on the DNine website, including:
– DNine logos
– Brand names
– Product photographs
– Product packaging imagery
– Graphics
– Illustrations
– Text
– Website design
– Layout
– Icons
– Videos
– Product descriptions
– Other visual or written materials
is owned by or licensed to DNine Gourmet Pvt. Ltd. or its respective rights holders and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit website content without prior written permission from DNine.
17. USER REVIEWS AND CONTENT
Where the website allows customers to submit product reviews, ratings, photographs, comments, or other content, you are responsible for the content you submit.
You agree that your submitted content:
– Is truthful and based on your genuine experience
– Does not violate any law
– Does not infringe another person’s intellectual property or privacy rights
– Does not contain malicious code
– Does not contain abusive, defamatory, obscene, fraudulent, or misleading material
– Does not impersonate another person
By submitting content to DNine, you grant DNine a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for purposes related to operating, promoting, and improving our products and services, subject to applicable law.
DNine reserves the right to remove content that violates these Terms or is otherwise inappropriate.
18. THIRD-PARTY SERVICES
The website may use or integrate third-party services, including payment, authentication, shipping, analytics, advertising, hosting, and other technology providers.
Examples may include:
– Razorpay
– Shiprocket
– Google
– Other service providers integrated into the website
Your use of third-party services may be subject to their own terms and policies.
DNine is not responsible for the independent actions, policies, availability, or content of third-party services.
19. PRIVACY
Your use of the website is also subject to our Privacy Policy.
Our Privacy Policy explains how DNine collects, uses, stores, and shares personal information.
You can review the Privacy Policy on the DNine website.
20. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be:
– Available without interruption
– Free from errors
– Free from viruses or harmful components
– Compatible with every device or browser
– Completely accurate or up to date
DNine may temporarily suspend or restrict website access for maintenance, security, technical issues, upgrades, or other operational reasons.
21. LIMITATION OF LIABILITY
To the extent permitted by applicable law, DNine will not be liable for losses arising from circumstances beyond our reasonable control, including:
– Internet or network failures
– Courier or shipping delays
– Natural disasters
– Government restrictions
– Technical failures
– Third-party service interruptions
– Unauthorised access caused by circumstances outside our reasonable control
– Incorrect information provided by the customer
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold DNine Gourmet Pvt. Ltd., its officers, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, costs, or expenses arising from:
– Your misuse of the website
– Your violation of these Terms
– Your violation of applicable laws
– Your violation of another person’s rights
– Fraudulent or unauthorised activity associated with your account
23. SUSPENSION OR TERMINATION
DNine may suspend or terminate your access to the website or your account if:
– You violate these Terms
– Fraudulent or suspicious activity is detected
– Your account is being misused
– Your use of the website creates a security or legal risk
– We are required to do so by law
Termination does not affect rights or obligations that arose before termination.
24. FORCE MAJEURE
DNine will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, war, civil unrest, government actions, strikes, transportation disruptions, internet failures, or other unforeseen events.
25. CHANGES TO THESE TERMS
DNine may update these Terms & Conditions from time to time.
Updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
26. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising from or relating to these Terms or your use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of DNine Gourmet Pvt. Ltd., subject to applicable law.
27. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue to apply.
28. ENTIRE AGREEMENT
These Terms & Conditions, together with the Privacy Policy, Returns/Refund Policy, Shipping Policy, and any other policies expressly incorporated into the website, constitute the applicable terms governing your use of the DNine website and purchase of products.
29. CONTACT US
For questions regarding these Terms & Conditions, please contact:
DNINE GOURMET PVT. LTD.
Kaduthakutty Building,
Edappally P.O.,
Cochin – 682 024,
Ernakulam, Kerala, India
Email:
info@dnineindia.com
Phone:
+91 97456 35155
Website:
https://dnineindia.com/
30. ACKNOWLEDGEMENT
By accessing the DNine website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
IMPORTANT:
This Terms & Conditions page is drafted for DNine’s current e-commerce model based on the information provided and the publicly visible website. It should be reviewed by a qualified legal professional before publication to ensure compliance with all laws and regulations applicable to DNine Gourmet Pvt. Ltd., including applicable Indian consumer, e-commerce, food, privacy, taxation, and data-protection requirements.