Last Updated: 26 August 2026
DNINE GOURMET PVT. LTD.
Kaduthakutty Building,
Edappally P.O.,
Cochin – 682 024,
Ernakulam, Kerala, India
Email: info@dnineindia.com
Phone: +91 97456 35155
Website: https://dnineindia.com/
1. INTRODUCTION
DNine Gourmet Pvt. Ltd. ("DNine", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of customers and visitors who use our website.
This Privacy Policy explains what personal information we may collect, how we use and protect it, when we may share it with third parties, and the choices available to you when you use the DNine website.
By accessing or using our website, creating an account, placing an order, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following categories of information.
2.1 Account Information
When you create an account on our website, we may collect:
- Name
- Email address
- Mobile/phone number
- Account login information
- Profile information that you choose to provide
Our website may allow customers to log in using Google. If you choose Google Login, Google may provide us with information associated with your Google account that is permitted by your Google account settings and the permissions granted to DNine.
We do not receive or store your Google password.
2.2 Order Information
When you place an order, we may collect information necessary to process and fulfil that order, including:
- Name
- Mobile/phone number
- Email address
- Billing address
- Shipping/delivery address
- Products purchased
- Order details
- Order history
- Order status
- Return, refund, cancellation, or replacement information
2.3 Payment Information
Payments on our website are processed through third-party payment service providers, including Razorpay.
Depending on the payment method selected, Razorpay may process payment-related information necessary to complete your transaction.
DNine does not intend to store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or similar sensitive payment credentials on its own servers.
Payment processing is subject to the applicable terms and privacy practices of the relevant payment provider.
2.4 Shipping and Delivery Information
To fulfil your order, we may share relevant delivery information with our logistics and shipping partners, including Shiprocket and the courier partners used through its services.
This may include:
- Customer name
- Phone number
- Shipping address
- Order details
- Delivery-related information
This information is shared only to the extent reasonably necessary to process and deliver your order.
2.5 Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Referring website
- Date and time of access
- Cookies and similar technologies
3. PRODUCT REVIEWS
Our website may allow customers to submit product reviews or ratings.
Information that you voluntarily submit through a review may be displayed publicly on the website. You should avoid including personal information that you do not want to make publicly available in a product review.
4. HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes:
- Creating and managing customer accounts
- Authenticating customer accounts
- Processing and fulfilling orders
- Processing payments
- Arranging shipping and delivery
- Providing order and delivery updates
- Processing returns, refunds, cancellations, and replacements
- Responding to customer enquiries
- Providing customer support
- Managing product reviews
- Improving our website and services
- Understanding website usage and customer behaviour
- Maintaining website security
- Detecting and preventing fraud or unauthorised activity
- Maintaining business and transaction records
- Complying with applicable legal and regulatory requirements
If analytics, advertising, or similar technologies are enabled on our website, we may also use relevant information to understand website performance, measure advertising effectiveness, and improve our marketing activities, subject to applicable law and available consent or privacy controls.
5. GOOGLE LOGIN
DNine may provide customers with the option to authenticate their account using Google Login.
If you choose to use Google Login, we may receive information from Google that is made available through the authentication process, such as your name, email address, and profile information permitted by your Google account settings.
This information may be used to:
- Authenticate your identity
- Create or access your DNine account
- Associate your Google account with your DNine account
- Provide account-related services
DNine does not receive your Google account password through Google Login.
Your use of Google services is also subject to Google's applicable terms and privacy policies.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may be used for purposes such as:
- Maintaining login sessions
- Remembering shopping-cart information
- Remembering preferences
- Website functionality
- Security
- Website analytics
- Measuring website performance
- Advertising and marketing, where applicable
We may introduce additional analytics or advertising technologies, including Google Analytics and Meta Pixel, as our website and marketing activities develop.
When such technologies are implemented, they may collect information about website visits, interactions, devices, and browsing activity in accordance with their respective policies and applicable law.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
7. ANALYTICS AND ADVERTISING
DNine may use third-party analytics and advertising technologies to understand website usage and measure the effectiveness of advertising campaigns.
We plan to implement services such as Google Analytics and Meta Pixel.
When implemented, these technologies may collect information such as:
- IP address or approximate location information
- Device and browser information
- Pages visited
- Website interactions
- Referring sources
- Purchase or conversion information
- Advertising interactions
This information may be used to analyse website performance, measure conversions, improve advertising, and provide more relevant advertising where permitted.
Third-party services may process information in accordance with their own privacy policies.
8. MARKETING COMMUNICATIONS
DNine does not currently use promotional email, SMS, or WhatsApp messages as part of its marketing communications.
If DNine introduces promotional communications in the future, customers will be provided with appropriate options to opt out where required by applicable law.
You may continue to receive essential transactional communications, such as order confirmations, payment updates, shipping notifications, and other messages necessary to provide services you have requested.
9. HOW WE SHARE INFORMATION
DNine does not sell or rent your personal information.
We may share relevant personal information with trusted third parties where reasonably necessary to operate our website and provide services, including:
- Razorpay and other applicable payment service providers
- Shiprocket and relevant courier/logistics partners
- Website hosting and technical service providers
- Analytics providers
- Advertising and marketing technology providers, when implemented
- Google, where Google Login is used
- Fraud prevention and security providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where required by law
Third parties may process information according to their own privacy policies and contractual or legal obligations.
10. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorisation.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Providing services and managing customer accounts
- Completing and maintaining order records
- Processing returns, refunds, and disputes
- Preventing fraud
- Maintaining accounting and business records
- Complying with tax, legal, regulatory, and other applicable obligations
When personal information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.
12. YOUR RIGHTS AND DATA DELETION
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account or personal information
- Withdraw consent where processing is based on consent
- Raise concerns about the handling of your personal information
- Opt out of applicable promotional communications
To request deletion of your account or personal information, contact:
info@dnineindia.com
We may need to verify your identity before processing a request.
Please note that certain information may need to be retained where required by applicable law, for legitimate business purposes, to prevent fraud, resolve disputes, or maintain legally required records.
13. CHILDREN'S PRIVACY
The DNine website is intended for general customers and is not specifically directed toward children.
DNine does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us at info@dnineindia.com so that we can take appropriate action.
14. THIRD-PARTY SERVICES AND LINKS
Our website may contain integrations, services, or links provided by third parties.
These may include payment, authentication, shipping, analytics, advertising, hosting, and other technology providers.
Third-party services operate according to their own terms and privacy policies. DNine is not responsible for the privacy practices of third-party websites or services that are not controlled by DNine.
15. INTERNATIONAL PROCESSING
DNine primarily operates in India and currently sells its products within India.
Some third-party service providers used by DNine may process information on servers or systems located outside India.
Where applicable, such processing may be subject to the third party's privacy policy and applicable data protection requirements.
16. CHANGES TO THIS PRIVACY POLICY
DNine may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, services, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to periodically review this Privacy Policy.
17. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
DNINE GOURMET PVT. LTD.
Address:
Kaduthakutty Building,
Edappally P.O.,
Cochin – 682 024,
Ernakulam, Kerala, India
Email:
info@dnineindia.com
Phone:
+91 97456 35155
Website:
Home Main
For personal-data deletion or privacy requests, please use:
info@dnineindia.com
18. ACKNOWLEDGEMENT
By using the DNine website, creating an account, placing an order, or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with DNine's Terms & Conditions, Shipping Policy, and Refund/Return Policy.
IMPORTANT IMPLEMENTATION NOTE
This Privacy Policy is written based on the information you provided about DNine's current and planned website setup.
Before publishing it, make sure the actual website configuration matches the policy. In particular:
- Razorpay should be installed and configured consistently with the payment section.
- Shiprocket should be used as described in the shipping section.
- Google Login should be configured consistently with the Google Login section.
- When Google Analytics is installed, ensure the website's cookie/privacy configuration reflects its actual use.
- When Meta Pixel is installed, update the website's privacy/cookie implementation to reflect the actual data collected.
- If additional advertising, email, SMS, WhatsApp, CRM, analytics, or tracking services are added later, this Privacy Policy should be reviewed and updated accordingly.
This document is a general e-commerce privacy-policy draft and is not a substitute for legal advice. DNine should have the final policy reviewed by a qualified legal professional for compliance with the laws and regulations applicable to the business.
