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Grievance Redressal
We take every complaint seriously. Here is how to reach our Grievance Officer and what to expect, as required by the Consumer Protection (E-Commerce) Rules.
01
Raise a complaint using the form below, by email to info@dnineindia.com, or by phone.
02
We acknowledge every complaint within 48 hours and share a copy of the recorded complaint with you.
03
We resolve complaints within one month of receipt and tell you the outcome in writing.
04
If you are not satisfied, you can escalate to the National Consumer Helpline (1915 or consumerhelpline.gov.in).
Grievance Officer
Farzin Sudheer
D Nine Gourmet Pvt. Ltd., Kaduthakutty Building, Edappally P.O., Cochin 682 024, Kerala
grievance@dnineindia.com
+9197456 35155
Mon–Sat, 10am–6pm IST
National Consumer Helpline
Not satisfied? Escalate to NCH
DNine is a convergence partner of the Department of Consumer Affairs' National Consumer Helpline.
Toll-free: 1915
consumerhelpline.gov.in
Raise a complaint
Complaint registered · Ticket
A copy of your recorded complaint has been sent to . We'll acknowledge it within 48 hours and resolve it within one month. Keep your ticket number to track or escalate to NCH.