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Return & Refund Policy
Food products cannot be returned once accepted, but we will always make it right if something arrives damaged, tampered with or not as described.
01
Damaged or tampered packages should be refused at delivery. Please contact customer care with your order number.
02
If you discover a problem after accepting the package, raise a ticket with photos within 24 hours of delivery and we will review it the same working day.
03
For confirmed damaged, wrong or defective items we will send a free replacement or refund the amount to the original payment method.
04
Goods once accepted in good condition cannot be returned or exchanged, as they are perishable food items.
05
Prepaid refunds are initiated within 2 working days of approval and reach your account in 5–7 working days, depending on your bank.
06
Cash on delivery orders are refunded by bank transfer or store credit, as you prefer.
07
Orders cancelled before dispatch are refunded in full. Once an order has shipped it can no longer be cancelled.
08
Coupon discounts are adjusted proportionally in refund amounts.